Return and Refund Policy

At Zenvellar, customer satisfaction is our priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a simple return and refund process.

30-Day Return & Exchange Policy

You may request a return or exchange within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Include original packaging and accessories.

• Not show signs of damage, misuse, or wear.

Return Process

To start a return or exchange, please contact our customer support team at:

Email: zoilamaciver38@outlook.com

Please include:

• Order number

• Customer name

• Reason for return

• Photos or videos of the product if applicable

Our support team will review your request and provide further instructions.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method. Please allow additional time for your bank or payment provider to complete the transaction.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will work with you to resolve the issue as quickly as possible.

Return Shipping

Customers may be responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Order Cancellation

Orders may be canceled within a limited time after purchase before processing begins. Once an order has entered the shipping process, cancellation may no longer be possible.

For any questions regarding returns or refunds, please contact us:

Email: zoilamaciver38@outlook.com