Shipping policy
Shipping Policy
Thank you for shopping at Zenvellar. We are committed to providing reliable shipping services and keeping our customers informed throughout the delivery process.
Order Processing Time
All orders are processed within:
1-5 Business Days
after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
Shipping Time
For orders shipped to the United States:
Estimated Delivery Time: 20-30 Business Days
Delivery times are estimates and may vary due to factors outside our control, including:
-
Customs processing
-
Weather conditions
-
Carrier delays
-
Holidays
-
Incorrect shipping information
Tracking Information
Once your order has been shipped, you will receive a confirmation email containing tracking information.
Please allow several days for tracking updates to appear.
Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
If incorrect address information causes delivery issues, Zenvellar is not responsible for resulting delays or additional shipping costs.
Lost or Delayed Packages
If your order is delayed beyond the estimated delivery timeframe, please contact our customer support team. We will assist you in checking the shipment status.